You can do a search for "Villa" in the "Medical and Health Discussion" to find a few other threads regarding her and The Villa Medical Group. I switched to her a little over a year ago and will be looking for another doc on Monday for many of the reasons mentioned in this thread -
Dr. Villa new office
My first impression was that she was very friendly and competent. But I actually walked out of the office after sitting in the waiting room over 45 minutes at a visit a few months ago. I asked the receptionist how far behind Dr. Villa was running and was told it would be about another 30 minutes. I asked that they give me a call when they could schedule appts. better and left. I did get a follow-up call that evening promising I would be waited on promptly the following day if I wanted to come in. I did and was. At that time, I pointed out to Dr. Villa that there was definitely a problem and others have even mentioned it on TOTV. While it may be the case that it's the scheduling person doing a poor job, it ultimately is her practice and she is responsible.
But on my next appt. a few months later things returned to the long wait again. Most recently, during my Monday appt. for bloodwork follow-up this week, it felt like she was actually in a hurry to get to the next patient as she met with me. Rather than say anything to her, I decided to look elsewhere.
Also as others have mentioned, I too find it difficult to deal with the office staff -- some are very good, others leave a lot to be desired when it comes to customer service - e.g. returning calls, long waits on hold, etc.
Just my opinion though....there are probably many who are very satisfied. Her waiting room is usually full-
