customer service is non existent
In April 2011 after our renters were out, I called Comcast to activate the vacation mode. Received bills at our home in NJ as requested. Called in the end of October to re-activate the service. Just a few days ago when the new renters came I find out the service was cancelled due to non-payment.
But I hadn't gotten a bill. Apparently it was my fault for not realizing a bill wasn't sent. And they had no record of my NJ address. ALL my Villages bills come to NJ, even my NJ bills come to the NJ address. I even have a bill from Comcast with my NJ address that had no payment due from July 2011. I was told that's all in the past, just pay up.
We have 2 houses one in NJ, one in the Villages. That's double gas bills, electric bills, VCCD bills, tax bills, Verizon bills, car insurance, golf cart insurance, home(s) insurance, double grass maintenance, double bugs, etc.
Now I have to try to keep track of if and when they come in.
I don't think I would have minded so much if everyone I spoke with was at least pleasant or could understand my confusion as to how it was my fault that they "lost" my address. I pay my bills on time when I get them.
Oh well, thanks for letting me rant. At least I know I'm not alone in my frustration with Comcast.
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