We've had Comcast/Xfinity for five months and while I hate the high price we pay for our bundle (cable, internet and phone), overall I have been very pleased with how they have responded to the few minor issues that have arisen since we began our service.
After hearing numerous horror stories about poor customer service I was prepared for the worst, but so far I have had no interupptions of any of our services, and the couple of times I had to contact customer service (we decided to add a DVR box, needed a digital converter for one of our TVs, and wanted the new free battery backup for our phone/modem) they have been pleasant and extremely efficient--we received the new components each time in less than a week.
I know it has only been five months and things can go downhill in a hurry, but so far we have been extremely pleased. Compared to SKY TV (the dish service we had in our previous residence in Panama), I cannot be happier.
__________________
Captain Jon
"Growing older but not up." J. Buffett
_________________________
Coral Gables, FL, Bahamas, Belize, Wilmington, NC, Bocas del Toro, Panama and finally The Villages
|