Quote:
Originally Posted by philmonaco
Went Sunday Night the food was good, prices reasonable but the wait staff was totally inattentive. The restaurant was not at all busy and the staff probably outnumbered the patrons. Yet we waited 30 minutes from the time we finished our appetizer until we received our entree'.
I called today and spoke with Scott, who claimed to be a manager. I complimented the food but told him the wait staff needed better training.
Scott said he has 35 years of experience and did need any input from me.
I wasn't complaining but attempting to give him some insight from the customers perspective. This idiot was so rude and arrogant it is no mystery why the service in this place stinks.
Scott, you sir are no manager and your restaurant suffers you involvement.
It explains all the negative comments in this message board!
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We waited to try Luigino's until they had hopefully resolved all of the normal issues restaurants experience when opening a new location. The initial startup reviews were a warning sign. So, last night we went there before 4:30 just to order a simple pizza and enjoy ourselves before the crowd arrived. The service was okay but we waited almost 30 minutes for a simple pizza with pepperoni/mushrooms and there were only two other couples in the restaurant. When the pizza arrived, it was so overcooked the bottom crust was pure black, and therefore it was crunchy and the taste was overwhelmingly a burnt taste. Not wanting to wait another 30 minutes, we did not request a replacement. Scott stopped by asking how everything was and we told him the pizza was burnt. His response was "we'll take care of that". He then told the pizza guy at the counter, "their pizza was burnt" and kept going. We were not looking for anything free, and that's exactly what we received....nothing. Scott told us to have a nice evening as we departed for the first and last time from Luigino's.