Quote:
Originally Posted by buggyone
I am kind of curious about what you wanted from the manager. You stated you did not ask for a replacement pizza from the server because yours was burned on the bottom. You mentioned the burned bottom to the manager and he told the pizza cook the bottom crust was burned - probably to caution him not burn anymore pizzas. You said you were not looking for anything free and you did not get a free pizza.
You did not say in your posting that you did not eat the pizza because it was burned on the bottom crust. If you had said to the manager or the server, "This pizza is burned black on the bottom and I cannot eat it because of the burned taste.", I am sure it would have been replaced with one that was cooked to your liking. However, if you had eaten most of the pizza when the manager came over, he is not going to comp your meal at that time.
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I think you missed the point I was trying to make (but apparently didn't). Forget my comment about not getting anything free (which, as I said, we didn't want). We tried this Italian restaurant for the first time and the food delivery was very slow, especially for a pizza when there were no customers in the place, and the pizza was badly burnt after it finally arrived. The manager was informed and offered no apology nor did he attempt in any way to encourage the customer to give them another chance. We all get a bad meal here and there, but almost without exception, the manager apologizes and asks if he/she can do anything to make up for the error. My post is only intended to inform the readers of our experience, which does seem to be similar to the majority of all posts about this establishment unfortunately. We have lived here for 10 years and recall many fond memories of eating regularly at this location when it was Augustines. This place is a joke compared to Augustines.