[2BNTV]

I worked in the mini-computer and PC industry years ago and here are some true stories:

1. A user who was frantic called me directly instead of the helpdesk as she needed to get a report done by 8:30 AM. I rushed up to her floor, I asked her what the problem was. She claimed she not able able to insert a floppy disk into her computer. She immediately went on a coffee break, (some rush - HUH?). I went to install a floppy and realized there was a floppy already in the drive. So I put both floppys on her desk to show her what the problem was. She returned with her coffee and asked me what I found. I said you already had a floppy in the drive. She responded with, I don't believe you. I asked how long she was trying to insert a floppy into the drive. She responded 20 minutes. As nice as I could, I said, didn't you think that was a long time for something that should have taken two seconds? She responded, leave me alone, I am having a rough day. Funny, she was so concerned that she went for coffee and wasn't inetrested enough to stick around for her rush job. Go figure.
2. I was working close to the floor on a terminal and observed a woman typing numbers on a keyboard and had the phone to her ear. She said to me , "why can't I make a phone call". Like working on a computer has something to do with the phone", (old days). I look back and forth at the keyboard and telephone several times as I was trying to formulate a proper response. She said, why don't you answer me? As dipolmatically as I could, I said, it would help to hit the number on the phone keypad. She turned every color of the rainbow in embarrassment. Obviously, her mind was on getting home and to her next task.