Computer repair is a little different than helpdesk support.
I got a frantic call from "Frannie" saying she could not transmit her report through her modem and she needed it to be sent right away. I rushed up to her terminal and resolved her problem in a short period of time.
In the beginning of PC's, users were not as literate or informed as people are today. It was as strange language to them and if you tried to explain something technical, they gave you a blank look, "like what the heck is he talking about". So I used to explain things in a way that anyone could understand.
"Frannie", was an intelligent lady so when she asked why her modem wasn't working, I lost my head and explained it to her in technical terms. I finished my explanation and she said. "obviously, you have me confused for someone who gives a sh**
I left laughing.
when I think of this episode.
__________________
"It doesn't cost "nuttin", to be nice". 
MOM
I just want to do the right thing! Uncle Joe, (my hero).