What model do you have? If it's the original, you can't get a replacement. They will want you to turn in your phone and they will give you a replacement, which has to be a refurbished one since they don't make that one anymore. You will not get yours back. I am trying to keep a charge in mine until the "5" comes out.
I wish it were as easy as popping in a new one.
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You can't direct the wind but you can adjust the sails.
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