Response
I spoke with Ms. Bouley and responded via email--not to the original email, but I didn't know I needed to respond via email after talking with her in person on the 7th or 8th of January.
I understand she may be dissatisfied with her plant dying within two months (the blooms should last 3-4 months and the plants can live for years), but once the plant leaves our care, I cannot guarantee the health of the plant. From what she said, she did everything correctly, but it is hard to tell what conditions the plant actually experienced. As we often tell people, _most_ people kill bromeliads by over-watering, so we always stress the importance of making sure the roots dry out between waterings. From her follow-up email, it seems that the plant's root did stay too wet, so while she may only have watered per our instructions (every 10-14 days), it appears that the pot/soil combination was retaining too much moisture.
We do sell plants at the Villages 3-4 times a year and we have many happy customers who return to buy from us again and again.
Per the last email I received from Ms. Bouley, I think we have resolved her complaint, if not happily, at least satisfactorily.
Thank you.
Will Orser
Broms To You
The next show is Easter weekend--it should be at Lake Sumter Landing. Hope to see you there!
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