As to where to complain....my discharge statement had some very wrong things in it so we went to medical records and asked how to have that correct infor noted. There is a dispute form that one can fill out with an attached statement why you feel discharge statement is wrong. We've done that, it will be reviewed by committee and they will inform us of decision. That's fair.
Now as to the care I recieved while there....a "customer service" person came around on day I was discharged and asked me for the good, the bad and the ugly of my stay there. I told her! I think they are trying to improve, but some of the care that I recieved(or actually failed to recieve) is unexcusable. Some serious errors were made that resulted in me suffering way more than I should of had to. I am writing a complaint to the hospital administrator. Hope it helps for future patients. There are some great nurses there, I had two in the 8 days I was there. Russ, I would have loved to have had as my nurse, I know the care would have been excellent and maybe even more important I would have had reasons and explainations.
I am not saying that I wouldn't ever go the The Villages hospital again because I know these things happen all over the country, even in the big "medical" cities. We all need to advocate for ourselves or have someone who will do it for us.
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