Perhaps going to theater management and demanding a refund by enough people would force management to take action. Rude people are very self centered and think the world owes them something. This will create a verbal storm, but people who are always late create the same issue.
It really is not that hard to be a nice person. Be considerate of others, put your phone on vibrate, take your calls outside, be on time, be quiet in places where it is expected, if your not on time, call and let folks know, if you want to drive 10 mph under the speed limit then stay out of other peoples way, don't sneeze on the salad bar, use the tongs and not your hands, when the light changes move forward to allow as many cars as possible to get through the light, consider how your actions impact others, it's all pretty basic and easy to do.
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Life is to short to drink cheap wine.
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