[kathy and al]

Not sure I can be a lot of help but I experienced a somewhat similiar problem a while ago when I brought a modem I had from my ATT internet provider in So. Florida and hooked it up to the new Century Link service that I signed up for in the Villages. Seems that different modems have different ID numbers and and once Century Link coordinated my modem ID with their equipment then I was good to go. They walked me through the procedure over the phone and all has been well since. I believe that Century Link support is the right place to be at this point and although I'm not technically qualified to answer your specific questions, I believe my similiar experience warrants a call back to Century Link. Hope this helps a little.