Boogie Shooter..I think your critizim of my handling was right. I should have gone to the Manager and voiced my concerns directly to them. I was impressed with how clean it was. I would honestly suggest they sit down and the managers/owner's order what is on the menu and see how it is done. Another way is to have customer's go in not announced and order and then provide input to the owner/manager. I understand this is done at 5 guys. That once a week or month someone eats there, makes note of the food and how clean it is and the workers get a bonus depending on how high their marks are.
I hope they do this since I would really like to see them make it..