Quote:
Originally Posted by jane032657
.... I did not feel welcomed or important there either......I was disappointed with Citizen's, we felt like a "number"
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Perhaps some things are just a matter of timing, 'cause I had just the opposite experience....even though I didn't finance through them.
From when I first reserved a lot (Nov '11) through closing (3 wks ago) I had several contacts with Citizens' mortgage people. Always found them helpful, professional, willing to help, no pressure. I finally went with USAA....slightly better rate, plus 'bout 40 yrs of other experience with them. Also, I knew that even though I was going "elsewhere" for my mortgage, I'd learned that Citizens would gladly help me at closing time in any way they could. And they did.
Bottom line: I'd recommend you shop far and wide for whatever deal suits you best for whatever reason....and realize Citizens will help you with anything you ask (wire transfers, fund transfers, etc).
Good luck!