we have had a Platinum for 3 years and then it stopped pumping water. Worked with customer service and it was determined the pump is corroded with minerals from TV water (we used tap water). Since the machine was out of warranty, they offered us a new Platinum for $69 with free shipping which we accepted.
They also said the filters do not remove the damaging minerals and highly recommended bottled water.....which we now do!
btk
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