[natickdan]

I also had some difficulty opening our windows and the person I hired to do our home inspection before the one year warranty expired proved to one of the smartest things I've recently done.

The home inspector said he was very familiar with is issue and it was caused by the window manufacturer installing the incorrect tension mechanism; and it was a known issue. He included the window issue in the inspection findings that he sent to The Villages warranty department. Shortly after, I received a call from the company that installed the windows acknowledging the wrong tension mechanism was installed my the manufacturer. After ordering the correct tension mechanism from the manufacturer, the installation company sent a couple of guys out to replace the tension mechanism in my windows. What a difference!

If this had not been reported as an issue prior to the home warranty expiration, I'm not sure the TV warranty department or the manufacturer would have fixed the windows. We are in a designer Allamanda home.