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Old 02-22-2012, 02:54 PM
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Default Villages Hospital

I took my 85 yo mother to the Villages Hospital Emergency Dept. Sunday, Feb 19. She was suffering hip pain with no history of a fall. We signed in at 10:00 am. She was triaged at 11:59 am. She was brought back to the treatment area to be seen at 7:30 pm! OK-I checked with the registration desk volunteer more than once on where in line Mom was. I was told there was one patient ahead of her---but wait, 2 other folks also asked the volunteer the same question. They also got the same answer. "There is one patient ahead of you". HMMM!

When we finally got to the treatment room, the RN and the doctor were fairly quick to address Mom's needs. The exception was that neither the doctor, nor the RN, asked Mom even a basic health history (except if she had fallen) and Mom was never asked for a list of the medications that she takes. I've dealt with many ED trips in the past, and my career was medically based. I don't understand the standard of care when those kinds of things are ignored. Mom had a CAT scan and blood work done, was given a narcotic pain medication and told to see her physician within a week.

I wasn't happy about having to wait 9 1/2 hours for Mom to be seen. Neither was she! I somehow thought that the care would be better. Asking an elderly patient basic health questions and for a list of medications is not too much to ask. The standard of care at The Villages Regional Hospital needs a serious review.
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