[weaverk65]

I had my first visit with Dr. Desai in mid-Feb and a follow-up visit today. I will NOT be going back.

All patient records are on the computer system, no paper files. Seems there were computer problems today and NONE of my records were available for the Dr. to review. This visit was a repeat of my first visit!

The Dr. wrote an order for some new blood tests. When I went to check out and get the order, I questioned some of the personal information on the printout since the address was not correct ... and I haven't had that address in years .... and was never at that address since I filled out new patient paperwork at Dr. Desai's office.

No one could explain why the address was incorrect .. and the office mgr actually said "what do you want me to do, spend hours finding out why it is wrong when you can just bring this order to the lab as it is."

If that wasn't bad enough, when they asked me for the co-pay, they had another insurance company listed! I told them they were making me nervous with all these errors and the office mgr suggested that I "cut the receptionist some slack" since this was her first day. I replied with "how was I supposed to know that - this was only my 2nd visit!"

I'm now starting a search for a new Primary Care Physician. Being new at the Villages I was VERY disappointed by this experience. I plan to do a lot more investigating before making an appt with another Dr.