I can explain....
Many times people do GREAT work.... people are happy and go on about their business. Having dealt with the public for over 30 years I can tell you that you can satisfy 1000 customers and not hear a peep out of them, but make one mistake and all hell breaks loose! Because of that, I am more likely to put out a good word when someone does a good job for me then I am if they do a bad job!
I can also say that sometimes it just might be the customer and company didn't click. It happens.... ya know....
As to BBB, they are not a member of BBB, and BBB only files complaints, not compliments!
Now... you have to make the best choice for you.
I can tell you they did my garage when I was out of town. They did it with a professional product and not a DIY product from Home Depot.
As for me.... I feel confident that if I need that type of work again, I would hire them!
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