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Originally Posted by blueash
The BBB does not fix problems and does not rate members differently than non-members. You can trust or distrust whomever you like but the facts don't change. At least a few people filed a complaint with BBB. BBB reported that the business was unable or unwilling to respond to 3 complaints and to resolve a fourth. They did respond and resolve a fifth complaint. You BBB critics have no basis to refute the accuracy of that report. The contractor made a choice to not respond to a BBB request and if you are considering hiring them you may wish to ask the business why they at least did not respond even if they were unable to make the customer happy. Also be alert in noting that there are two nearly identically named businesses... Aristicrete and Aristocrete on the Leesburg BBB site. They have the same address and likely both are actually Aristicrete and the "o" business has an A minus rating.
The BBB does not file complaints, they receive complaints from consumers like us and try to resolve them to both parties' satisfaction without lawyers and lawsuits. And Rhredd, you are wrong. The BBB ratings have nothing to do with membership in BBB. A business joins BBB because it helps in marketing to the consumer that they promise to try to fix any problems and to respond to consumer complaints no matter how rare or bizarre.And by-the-way, on aristicrete.net website it advises the consumer "Before you hire a contractor check them out on" get ready... Better Business Bureau! And lastly, on the aristicrete.net website is a photo of a man in his military uniform. The wearing of a uniform to advertise for a business is a violation of the Field Manual for Soldiers.
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You are right on! Very clearly you explained the BBB, I spent 8 years as director and 4 years Chairman of the Board. You are bag on.