[Blackie]

Over the last couple of weeks we have had bad pixelization on some programs that I recorded. Comcast came out yesterday and replaced the DVR after I explained that I compared another TV with a non DVR HD box at the same time and that one had no problems whereas the picture through the DVR was unwatchable.

Unfortunatley the new DVR is not compatible with the Xfinity iPad app, it took me 3 to 4 hours and several phone transfers to find someone who knew what the app was and agreed that the box was not eligable for the app (even though I explained that the Xfinity web site showed this DVR was not eligable).

Also this new DVR has very bright LED clock numerals that we found distracting.

Now the pixelization seems cured and a technician will bring a new box on Monday.

When you get hold of a decent support person they are very helpful but it is very frustrating dealing with some of them.

UPDATE

Just received a call from a very nice Comcast support guy, he said the DVR they installed was definitely the wrong one and he had noted the part number of the one he wanted delivered.

WOW - Decent customer support at last!!!!