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I myself understand you plight.
I bought two Pure Ions from the Florida Ocala Brookstone and left them running in hope they clean up the new home smells.
As soon as we turned em on they started zapping. After two days the dirt they pulled out was amazing. Then they started getting cleaner.
I think The Village buys all products via contracts with local vendors. Your would have to ask the design team who is your contractor and then he would have to work with his vendors.
I don't know if that is even possible. You will have to work with your saleperson.
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