I'm sorry to hear that , i know that my friend had some thing go bad after 6 months of them goin there and they came out and fixed it for free, but theres a old saying you cant please every one, i'm sure if you called them they would help you out, they are very liked with the bbb , but wish you luck just feel like i should go up to bat for them, they have done such a good job for me and the hole street that we live on. THANK YOU