You're not the first...
I have heard numerous residents who have had problems with this gentlemans palms. One of our home watch customers had him install a palm and we watered it daily for them. It did survive and looks fairly good although it was not planted straight. I have seen others this gentleman has planted also looking like the photo you posted. Our clients also have tried calling him immediately after he planted theirs to come our and straighten it and he also never returned their call.
It's nice of you to post to inform others so they wont be disappointed as well.
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