[natickdan]

Did your fax work at a previous location or is it new?

Is it connected wirelessly via wifi or connected by a cable to your PC? If wifi, is your network secured ( does it require a one time password to access? ).

Can you print to it?

Do you have a telephone connection or are you using a telephone system like Ooma?

Knowing the answers to these questions may help get you up and running.

At worse case, there are services I believe provided by resident(s) of TV that will come to your home to help for a fee. Hopefully, you can this resolved without having to pay someone.

Best of luck!