Make sure the website you visit is the home page for either Comcast or Brighthouse. I found out that when I used an "authorized retailer" for either provider they could not find us in 32163. But using the official web site, no problem. I wanted Brighthouse this time around, but the retailer said they did not service the area, while right behind our home in Sanibel is a hook-up for them. Had to go once again to Comcast after signing in on their website. If you want Brighthouse, call them!
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