Just purchased a brand new ASUS laptop. Within two weeks, noticed it would freeze or hang up during internet sessions. I would get the spinning blue wheel but would not load page. Pressed ALT-Ctrl-Delete to see what was hanging things up but just got a blank grey screen, eventually had to manually reboot computer.
After a few sessions same thing. Dealer said to remove and reinstall AVAST antivirus..did that helped for awhile back to same problem.
Then took unit back to dealer they did a deep virus removal and that seemed to help for about 2 weeks, then, bingo, froze up again! Really frustrating.took it back once again and dealer gave me a new Hard Drive, ghosting my old one...we will see. Dealer has been very helpful but who knows if this will be ultimate solution or do I simply have a "lemon"
Question? anyone had similar experience, possible solutions? or cause?
Thanks