I can't help you with your problems but I bought a new Sony laptop and have a different problem.
Visualize these scenarios: You are typing a paper, a response on a forum, a list, an email message, etc. You pause with the typing and remove your hands from the keyboard. When you decide to type again and any part of your hand/wrist/fingers even remotely touches the keyboard the screen goes BLANK. The only way to resume is to touch and "scroll" on the keypad then it returns to a normal screen.
I've been on the phone for hours with support and they have never encountered this problem before and I'm stuck with this glitch! It's not only inconvenient but it's irritating and frustrating!
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