We’ve used The Village Airport Van numerous times to pick up/drop off visiting friends and relatives. So far, all of them have been completely happy with the experience. Perhaps it was just luck (and late-evening flights), but none of them have had to wait at the airport for more than 15 minutes after calling for the Van. And since we live in the southern end of TV, they are usually the first to be dropped off at my house and last to be picked up at my house. My friends and relatives have always visited during the off-season too...so that might make a difference as well.
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