[Hawkmom3]

We had CL installed last Dec. and put it on vacation Jan. through last Thursday. First month no problems--loved the service (have the triple play).
Had it taken off vacation hold while we are here for three weeks--major problems. Our TV's freeze up and have spent approx. 15 hours on the phone with them, as they say they have to rebuild the problem. Been here 6 days and it has frozen up 4 of those days. We just found out this a.m. while on the phone for a good hour that we are not the only ones having problems in our area. Supposedly, they are sending out an engineer to look at everything in this area. We don't trust what they say and we're switching to Bright House. I think they have too many technicians, etc. that have no clue what to do.

Update: Had Bright House come today and install everything. Found out several residents in Sanibel having problems with CL. Tuesday night, talked with Paul, the sales rep for this territory. We got free installation and the first month of the basic charge free ($130). Total cost for digital cable, internet (same speed as CL) and phone is approximately $140 plus taxes. Can put system on vacation hold for a period of 3-9 months with an approximately fee of $25.00. So far, BH has been great. Installer was quick, knowledgeable and we now have a great picture.