...fool me twice, shame on me.
I had terrible problems with Citizens when I purchased in 2004. When all was done some VP called me "to apologize."
Silly me, I thought refinancing would be easy last year, so I went back to Citizens. I had to fight with them to reduce what should have been standard fees and a it was a very difficult experience.
I will not publicly air the gory details but you can pm me if you want more information.
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