Steve, you are, as always, the voice of reason. I sense that some people post complaints because they are legitimately troubled, but others post out of some vindictive motive. Unfortunately, there is no way to ascertain the motive of the poster, but you are correct that TOTV or any other forum is not the way to get the problem solved, if there is a legitimate one, only management can acheive that.
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Oldcoach Ed
"You cannot direct the wind, but you can adjust the sails" "Be yourself - everyone else is taken"
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