I understand the argument to contact the management, but some folks are just not wired that way from a confrontational standpoint. Maybe you are with a group and don't want to make a scene. Maybe you are just not comfortable complaining to mgt., on the spot or later. It may be the right thing to do, but it may not be easy for some people.
In that case, TOTV is a good place to get the word out about poor service or poor-quality food. We know from the landscaping forum, for instance, that professionals monitor these sites. It may be a good way for some to have their concerns heard.
I think TOTV is a powerful tool for evaluating businesses. You can disregard complaints not backed up by the facts of what happened. You can ask what exactly happened if it's not reported. You can learn something from complaints properly substantiated.
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