Talk of The Villages Florida - View Single Post - When you complain . . .
Thread: When you complain . . .
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Old 05-05-2012, 12:28 PM
rp001 rp001 is offline
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Default different mgmt
While on a trip to Ft Laud with my girl to see my daughter and grandkids at xmas time last year we had occassion to heat at a cheesecake factory.In the past I've eaten there many times (different store) and loved it..This time was very different and quite unenjoyable...I contacted their franchise through their website upon returning home to the villages...Bottom line the manager called me, and sent a gift certificate for 50 dollars...I told him I would not travel to Orlando to use it and just gave it to the kids..they had a good time on their next outing...So the moral is, if management really cares, it will be demonstrated....