Response from Babette's
From the Owner of Babette's:
I wish to reply to the original poster regarding my commitment to customer service. I do not know if it is against the rules to post here but as an owner of a small business, I can not refrain from adding to this discussion. I do not normally frequent this site but was advised of this post from a good friend.
I am intimately aware of this situation and only wish to provide a few comments.
1. We replaced the original chair due to the comfort of the seat. It was not broken, but we replaced it anyway.
2. The second chair was the same as the first; not broken, but it did sit very soft. We offered our customer the opportunity to come in and re-select to a different chair.
3. The customer selected a chair that was considerably more expensive but did not wish to pay the difference. At that impass, I was told that their attorney would be in touch with me.
4. Their attorney did contact me and I afforded their attorney the same offer that I had given them before; A full reselection at the value of the original purchase.
5. We have since received an order from them for a replacement chair.
I wish them nothing but comfort in their new chair and want to thank everyone on here that had kind words for my family's business. It is amazing to see how quickly the positive posters came in.
Brian Ward
Owner
Babette's Furniture & Home Shoppe
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