FWIW......I had similar dilemma recently with a Hunter fan. The housing on it turned just a bit and would stop. Once it stopped, I turned it back the other way just a tad, pulled down, and off the housing came.
If you can't find the original installation manual, here's contact info for Kichler:
Kichler customer service 866-558-5706
or email
TechSupport@Kichler.com
Bill
