[ilovetv]

Originally Posted by nonseniorresident

As a start...

1) Carry food, silverware, and/or linen on trays, or use carts to carry trays.

2) Place food servings on plates and trays according to orders or instructions.

3) Prepare food items such as sandwiches, salads, soups, and beverages.

4) Examine trays to ensure that they contain required items.

5) Load trays with accessories such as eating utensils, napkins, and condiments.

6) Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special diets are followed.

7) Remove trays and stack dishes for return to kitchen after meals are finished.

8) Stock service stations with items such as ice, napkins, and straws.

9) Take food orders and relay orders to kitchens or serving counters so they can be filled.

10) Clean and sterilize dishes, kitchen utensils, equipment, and facilities.

11) Determine where patients or patrons would like to eat their meals and help them get situated.

12) Monitor food preparation and serving techniques to ensure that proper procedures are followed.

13) Record amounts and types of special food items served to customers.

14) Total checks, present them to customers, and accept payment for services.

Even though a super-advanced robot could do some of those tasks, the main component of any hospitality establishment is the intangible product of quality service. That's where the tip comes in is how efficient the above tasks were performed, as well as how "at home" and welcomed you were treated. Serving is an artform which viewed as such requires passion and drive along with hard work. That is one-of-a-kind.

Add to that list:

15) Treat every customer like a king, even when he/she has no manners and treats you like a doormat.