Quote:
Originally Posted by ilovetv
784Caroline brings up a good point about restaurants that have servers who are professional and attentive, but the server does not actually "serve" the food!
Runners and cooks (or sometimes even a dishwasher) bringing the food and serving it is a terrible idea. Almost always, they come with several plates in hand (instead of on a large oval tray), and when they arrive at the table they have no idea who gets what.
They often hold out the plate under the customers' faces, for everybody to breathe on it and decide whether that is theirs or not. Many times a plate is placed in front of us, only to be the wrong one and then it gets passed down the table by the other guests at the table. And I'm not talking about cheap restaurants. I'm talking about upscale ones.
Servers should do the serving, and then we are tipping them, not every other Tom Dick & Harry working in the place.
|
Most restaurants hire a food runner to deliver items for all the Servers to make sure they are paying more attention to their guests rather than standing by the kitchen waiting for the food. The food runner will receive a percentage of all the Servers' total sales at the end of the night (which comes out of the tips). Also, in a well-run establishment, all servers work as a team so don't feel offended if someone besides your designated Server gives you attention. It isn't your Server being lazy or neglecting you, it is just team service. I know this isn't the classic way of service that a lot of people are used to but restaurants have adjusted and changed other the years to ensure efficiency. It's all done in the best interest of you and other valued guests
