Quote:
Originally Posted by Springs1
A lot of chain restaurants have "other servers running each other's food", not food runners.
Even when they have true food runners, because they have an AUTOMATIC tip of a certain percentage sales(NOT TIP) at the end, there's no INCENTIVE to check the food.
Some manager told me at one restaurant they have on the ticket seat 1, seat 2, even which side they would be sitting as to who gets what. If that is the case with all restaurants, a lot of food runners or other servers are lazy, because I find they have a lot of servers that don't know who had what all the time and even more that my order is wrong more times when another server runs the food than when my server runs the food. Obviously, not counting if the customer moved of course.
I don't find it's a good way, because since there's an automatic tip rather than an EARNED one, the person running the food doesn't care *WHAT* they are bringing out for obvious mistakes. It's also unfair to the server if the customers stiff or leave a low tip because they were cheap where the server may have to literally PAY to serve the customers.
I think it's not a good thing to have other people running the food. I'd rather have my food sit under a heat lamp and wait for my server to bring me my food personally, even if it takes 5 extra minutes, it's better that it's obviously correct than it wrong. Plus, you wouldn't believe sometimes I would ask to order something from this other server or food runner that would bring out the food and they would REFUSE to get it, for real. There's not much teamwork if the tip is automatic or the tip is non-existant(other server's running each other's food).
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All I'm am saying is that Servers run each others food, drinks, and may even take each others orders. If a Server has a challenging table or guest, instead if neglecting their other tables other employees act as a team and care for each others guests. You are entitled to your opinion but sorry most people I have disagree with you and that is why restaurants work the way they do regardless of your view. Sounds like you are bitter from bad experiences I am sorry for that.