Frustration prior to Design Team meeting
AAAAAArgh!!
Our Design Team meeting is scheduled for mid June. We have been trying for several months to get vital information about our various options, including pricing, so that we are fully prepared; the last thing we want is to be rushed into major design issues, we want to be ahead of the game.
Our sales rep has been outstanding and has genuinely tried to assist us. Unfortunately, we have continuely been told there can be no direct communication between us, the buyers, and the Design Team, the people with all the pertinent info, prior to our June meeting.
We have dozens of questions that could easily be dealt with in advance. For example, we want a counter depth fridge. We have asked if that's an option. If not, we will then proceed with an outside vendor for our appliances. We can't get an answer in advance to this simple question.
We have asked what the upgrade price is for granite counter tops; wait until June.
We have asked about pool/spa/paver pricing; wait until June.
This is very frustrating and sadly this method of sales makes no sense to us whatsoever.
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