I had the same problem. My dishwasher heating element looked corroded, black plastic utensils awful, glass looked etched, plastic with a haze. A service rep advised "Dishwasher Magic" (Walmart has it) and after 4 weeks my heating element is clean and so is everything else that comes out of the dishwasher. Since phosphates have been removed from dish detergent this is the result coupled with hard water. Dishwasher Magic is a powder form of citric acid and you just add 1 tsp with dish detergent in the little dispenser. You will see a difference in the first wash and later everything is sparkling!!! A neighbor told me that Cascade Complete has that additive in it...so when my Dishwasher Magic runs out I will try that to see if I get the same perfect results. Bottom line too--I do not want a water softener in my house.
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