Quote:
Originally Posted by Jullie
Hello,
I have question about air conditioning coils.
We had our Trane a/c coil replaced at least a couple times by Sun Kool. Our unit is only 6 yrs old.
Recently we had another a/c company perform annual maintenance on the unit. They told us we have the wrong coil in our unit. Originally we had a 3 ton and a 2 ton has been installed. I notified Sun Kool and they told me Trane told them to install a 2 ton unit. I notified both Trane Distr. and recd conflicting information. One distr told me a 2 ton should be okay and the other one said no. HELP...
Any suggestions of where I need to go with this problem?
Thanks so much.
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Was this replacement done under warranty at no cost to you?
If so, it sounds like Trane was cutting costs and taking advantage of you.
I would demand they put the same type that was in the original (no cost to you). If they balk, have a lawyer write them a letter.
You should not be having these problems on a unit that new although a friend had same type problems with Lennox and after 3 tries they never got it right and replaced the whole thing at no cost but the hassle cost Lennox a customer.
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