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Old 06-15-2012, 04:18 PM
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CaptJohn CaptJohn is offline
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Quote:
Originally Posted by Jullie View Post
Hello,

I have question about air conditioning coils.

We had our Trane a/c coil replaced at least a couple times by Sun Kool. Our unit is only 6 yrs old.

Recently we had another a/c company perform annual maintenance on the unit. They told us we have the wrong coil in our unit. Originally we had a 3 ton and a 2 ton has been installed. I notified Sun Kool and they told me Trane told them to install a 2 ton unit. I notified both Trane Distr. and recd conflicting information. One distr told me a 2 ton should be okay and the other one said no. HELP...

Any suggestions of where I need to go with this problem?
Thanks so much.
Was this replacement done under warranty at no cost to you?
If so, it sounds like Trane was cutting costs and taking advantage of you.
I would demand they put the same type that was in the original (no cost to you). If they balk, have a lawyer write them a letter.
You should not be having these problems on a unit that new although a friend had same type problems with Lennox and after 3 tries they never got it right and replaced the whole thing at no cost but the hassle cost Lennox a customer.
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