I have the same problem and was told the same as you. I inspected the outside wall where the carpet was wet, and, sho 'nuf, I could see where the caulking that sealed between my lanai slab and the wall has peeled up, which would allow water to seep into the wall and on the carpet. I have bought some waterproof caulking. I will wait a bit for the area to dry and then remove the deteriorated caulking with a putty knife and apply the new caulking, making certain that I seal the seam completely.
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