[bluedog103]

Originally Posted by Golf View

When I was a manager, I knew what was going on in my department, I didn't need some one else to tell me.

A manager who doesn't know what's going on in his busuness isn't paying attention. Be my guest please try that urgent care, find out for yourself, don't say you weren't warned.

There probably was no manager there. You most likely saw the entire staff on duty during your visit. Unless you escalate your complaint nobody in authority at that location will ever know.