Closets by design should be out of business
I have not complained about any contractors/services but I have to say:
After a really nice designer came to work on the design, and I gave my 50% deposit, the office couldn't give me the time of day when I wanted to know approximately when they would be coming and how long the job would take. They would offer no estimate other than the day until finally I was able to get some information WHICH turned out to be wrong anyway. They arrived with the wrong sized drawers, not just one closet but three and without correct hardware. The customer service girl condescendingly told me it would "take three weeks to get me on the board" her terminology for getting another appointment for the right drawers to be delivered. I made a stink with the supervisor and they came in a week BUT again with the wrong sizes. All this and, at every chance they got, they reminded me I owe a balance which was clearly far more important than doing the job correctly. The customer service is non existent. They are a disaster. We have had more than fifteen contractors for various after market builds and this stood out at the absolute bottom of the pack.
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