Quote:
Originally Posted by MnGirl
Mr. G.,
You need to tell the whole story. We at Village Palms have been to your home every time you've called. We have been there 5 times just for the bubbling brook. Then it was loosing 1/2 inch of water a day. Carl and Whitey found where someone stepped on the side causing water to trickle the wrong way. We have replaced Purple Fountain Grass, Japanese Blueberry Tree and the Bamboo in March. I have had no knowledge that you are loosing 100 gal. a day, I wish you would have called.
If this will make things better, send us the bill from this other contractor (740 County Road 466, Lady Lake, Florida 32159), and we will pay a portion. This is a very damaging post, and that's not who we are.
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Seems to me that there are 2 sides to the story and the better and full one was not orginally told. I commend Village Palms for this response, "we'll pay for the final fix" and all of the other replacing of plants . That's the type of business I'd like to deal with! Not every project goes perfect , but you have to give the contractor a chance to work it out. Or, if all fixes fail, negotiate a settlement. In our neighborhood Village Palms has a good reputation, and you don't build that by not trying to make things right or delivering a poor product.
As an aside, I have to agree with an earlier poster that a complaint as a first time post should probably be taken with a grain of salt.