For those considering purchasing a new cart, I offer the following comments regarding my negative experience with the local EZGO dealer (AGC):
- In spite of my questioning, the salesman did not adequately explain options available and after ordering and purchase I found several things I would have preferred to have included.
- I have had two experiences with service on the cart:
1) The oil filter was put on so tight at the factory, I could not remove it. I called the salesman and rather than assist me, he argued that the filter did not yet need changing and call back when it did. When I insisted I wanted it removed and brought the cart in, the service staff had the same problem. Point is, the attitude was to argue and not take care of the customer.
2) With only 57 hours on the cart, the front tires are worn out. I went to the service department to inquire about alignment. I was told that there were no alignment options on the cart and it was due to my driving habits. Reading the factory manual, I determined the toe-in can be adjusted. I subsequently determined the toe was set at negative 1.25 inches when the setting should be 1/8 inch. That is clearly why the tires have worn out quickly.
Please consider my experience when reviewing potential dealers to purchase your golf cart.
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