[skyguy79]

Originally Posted by Ted Dunlap

Yes Bill I'm sorry that we had to charge you a service call...that was not for the labor to take it off or to put it back on or to take to be repaired or to pick it back up...the material as I said to Bill that it was not defective, if so it would be more then just the one spot..that spot was where you could put your foot up on the post while driving,etc...it could have been from someones hand that may of had some chemical or such on them...but on a reman cart the enclosure has a 6 month warranty this was over 7 but we steal took care of the problem... I try to control my temper when talking to a customer,the part of the f word over and over didn't happen and yes I did get upset and also said to him that I was sorry for that...my wife talked to him first and tryed to explain to Bill about the service call charge and he got her very upset(witch is very to do) untill she said I'll tear up the check,then she told me about it...I called him to explain that he was getting a very good deal and that we wouldn't of had to do anything but we did...We sell many cart in The Villages and have many happy customers...I have been told that the customer is alway wright,the ones that say that have never been in busy..if I have lost business because of this then so be it but now you have both sides of the story...
thanks for reading
Ted Dunlap
Carts & Clubs,Inc

Thanks for posting your side of the story. Although I found some sympathy for the original poster because everybody deserves the benefit of the doubt until proven otherwise, I did find it a bit hard though to believe, not because of what the poster stated, but because we had made our purchase of a new Yamaha Golf Cart from your store back in December and did so because of the many positive comments I read about Carts & Clubs with no negative comments being made. It had to be that way for us to have bothered going all the way from the southern end of TV all the was to Ocala to make a purchase when we could have done it closer and much easier.

I can definitely say that we are a satisfied customer, especially since we had a problem about a month after we made the purchase. The gas pedal would sporadically stop working. My patience with it ran out when I was stopped to enter Odell from a side street, didn't recover quickly like it had in the past, and unfortunately I had the road's owner behind me immediately honking his car horn because I held him up for a few seconds. I called when I got back home and your repair truck came within a reasonable period of time to check it out. It turned out to be a defective switch of some kind that he replaced on the spot.

Anyway, thanks for the friendly and efficient service from when we started looking right up to the present time. And I don't know if I made any typos in this message to you for the typing police to attack me on, but if I did... tough! I couldn't care less!