Ellway77: You sound sold on Upselling. My point was that this type of service will do more harm than good in the long run. If I managed Tire Choice, I would do everything I could to provide good courteous service and my goal would be repeat business. Personally, I think what they are doing in the long run is very bad for business. Like I said before----my guess this Upselling is a corporate policy. It could increase business in the short run.
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