you can have a bad experience...
even if you do rent directly from the homeowner. A couple of years ago, our experience was that after a reasonable amount of time and no deposit had been returned, I contacted the homeowner to find out where our deposit was....she said that the villa specifically was for no pets and the housekeeper had found dog hair on the mattress and dog food on the kitchen floor. Well, we didn't have a dog with us and I spent a good amount of time convincing her....and we had reported a problem with the dishwasher.....she said she was keeping the deposit because of all the trouble....we had left the villa in much better shape than when we arrived (kitchen floor hadn't been mopped in a while, master bath shower wasn't as clean as I liked..so had to clean it before stepping in that!!) Anyway, it all turned out okay, but can't seem to get passed the fact that I don't think she really believed me - hate to have people think I've done something when I haven't....guess that makes up a little for the times in my youth when I got away with A LOT!! All our other rentals were great!! Sorry for your troubles, just wanted you to know it can happen to anybody and with any rental, unfortunately.
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